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Oct 19
I went to Scone Witch on Albert today for the first time with some out of town friends. The food was amazing. But the service was totally and utterly horrible. The girl that was working the front cash was rude, condescending, abrupt and didn't smile. It was so bad that I was embarrassed to have brought out of towners there.
I didn't even go back to order a 2nd coffee b/c it would mean talking to the rude lady at the cash.
I should add though that the people working in the kitchen were very polite and courteous. It is too bad that the first person you encounter was not even half as pleasant as them.
I didn't even go back to order a 2nd coffee b/c it would mean talking to the rude lady at the cash.
I should add though that the people working in the kitchen were very polite and courteous. It is too bad that the first person you encounter was not even half as pleasant as them.
May 8
I am a fan of the food at Scone Witch, but not of the service -- certainly not today.
My friend and I arrived during the lunch hour. Having been here before, I knew that the service was not that quick which is fine. My friend asked one of the prep people what the soup of the day was. The response she got was brash and borderline rude. We quickly made our orders and went to pay which took at least five minutes. We returned to the food counter area and the same prep person asked us for our orders again (obviously she had not paid attention the first time). Another five to ten minutes had passed when I realized that we had not been asked what our choice of scone was to go with our meal. The menu board clearly states that customers choose the type of scone they want. The response I was given was that customers had no choice during lunch and that they would be given whatever was available unless they had a particular food allergy. Since I like all their savoury scones, it didn't matter much but given what it says on their menu board and the fact that I was able to choose my scone during a previous lunch visit, the response didn't sit well with us. Of course, this was mostly the case because the manner in which the response was given was quite rude.
When we did get our meals, I have to say it was fabulous. The salad was fresh and delicious. The scone mealwich (chicken in white wine sauce) was mouth-watering. However, no matter how good the food is, the entire experience is tainted by extremely poor customer service. We understood it was the lunch rush but there is no excuse for poor uncalled for customer service.
We were able to secure ourselves a table and eat at the resto. My friend had completed her meal but had food leftover in her container. One of the servers immediately came over to sweep up the containers only asking after-the-fact if we were done. For all she knew, my friend was taking the leftovers home. It was simply a culmination of crappy service.
I'll definitely be thinking twice before going back anytime soon.
My friend and I arrived during the lunch hour. Having been here before, I knew that the service was not that quick which is fine. My friend asked one of the prep people what the soup of the day was. The response she got was brash and borderline rude. We quickly made our orders and went to pay which took at least five minutes. We returned to the food counter area and the same prep person asked us for our orders again (obviously she had not paid attention the first time). Another five to ten minutes had passed when I realized that we had not been asked what our choice of scone was to go with our meal. The menu board clearly states that customers choose the type of scone they want. The response I was given was that customers had no choice during lunch and that they would be given whatever was available unless they had a particular food allergy. Since I like all their savoury scones, it didn't matter much but given what it says on their menu board and the fact that I was able to choose my scone during a previous lunch visit, the response didn't sit well with us. Of course, this was mostly the case because the manner in which the response was given was quite rude.
When we did get our meals, I have to say it was fabulous. The salad was fresh and delicious. The scone mealwich (chicken in white wine sauce) was mouth-watering. However, no matter how good the food is, the entire experience is tainted by extremely poor customer service. We understood it was the lunch rush but there is no excuse for poor uncalled for customer service.
We were able to secure ourselves a table and eat at the resto. My friend had completed her meal but had food leftover in her container. One of the servers immediately came over to sweep up the containers only asking after-the-fact if we were done. For all she knew, my friend was taking the leftovers home. It was simply a culmination of crappy service.
I'll definitely be thinking twice before going back anytime soon.
Mar 27
I went to the Scone witch (downtown location Lyon and Albert) for the first time today and I loved it! I tried the sconewich tomato, pesto and goat cheese with a feta scone (DELICIOUS!!). I saw that they have tables there so you can have lunch and get a soup or salad to complement those unique scones! :)
I also got for tea time a orange scone and a ginger one. I've tried the orange one so far and it's perfect!
They sell jams and other nice things there so it's worth paying a visit!! Best scones I had in Ottawa so far!
I also got for tea time a orange scone and a ginger one. I've tried the orange one so far and it's perfect!
They sell jams and other nice things there so it's worth paying a visit!! Best scones I had in Ottawa so far!
2007 Nov 26
So I got to the Scone Witch for my first time today...I've been to the one on Crichton before, but not this one.
I really like the decor in here and how everything is set up. A touch confusing though as to what you're supposed to do and where to order. I seen the sign at the back counter that said "Order Here", so that helped! But still didn't know what to do after that, like where do I pay? Should I pay before I eat or after? I got it all figured out in the end anyway.
The only negative of this place is that it could really use a good dust bunny cleaning. It was hanging off the walls and cobwebs in the corners! I could see all the dust too on the low hanging lights....not good for someone like me who notices these things and then it's all I can think about!
I really like the decor in here and how everything is set up. A touch confusing though as to what you're supposed to do and where to order. I seen the sign at the back counter that said "Order Here", so that helped! But still didn't know what to do after that, like where do I pay? Should I pay before I eat or after? I got it all figured out in the end anyway.
The only negative of this place is that it could really use a good dust bunny cleaning. It was hanging off the walls and cobwebs in the corners! I could see all the dust too on the low hanging lights....not good for someone like me who notices these things and then it's all I can think about!
2007 Aug 6
I dragged my parents to the Scone Witch one fine morning to let them have a safe - yet unusual - breakfast experience. All of us were happy with the choice. I enjoy the fresh scones on occasion, and the eat-in offerings are simple yet satisfying.
I love love love the breakfast mushroom ragout with scrambled eggs. The ragout has a wonderful umami flavour. The salad dressing is tangy and light.
Cons: small building with extremely limited seating.
2007 May 1
I was in Scone Witch for a fast break. Their scones are always delicious. I had a salmon scone served with a fresh salad. Everything was good! I like this place for its simplicity. To try even some of their good British teas.
2006 Dec 3
I was really excited to go here after reading reviews from Ottawa XPress and comments users had left behind.
After much decision I decided to order the feta scone, so I did, to which they said, "Sorry, we're out."
But it's on the menu! Dispirited but still anxious, I chose the ginger scone. They were not being baked either.
I had to go with my third choice, a lackluster oatmeal scone that wasn't as unique as my other two choices.
The person at the counter asked if I wanted jam with it, so I said yes. Big mistake, because they charged me extra for that and I had forgotten to ask since I like my scones plain anyway.
The jelly was way too sweet and the scone itself was nothing special besides being quite filling.
As I prepared to face the elements outside, I scowled at the fact that what I came here for (YUMMY scones with flavours not seen elsewhere) was not being served. Should I go back and risk another $5 on something I don't really want? I don't know.
After much decision I decided to order the feta scone, so I did, to which they said, "Sorry, we're out."
But it's on the menu! Dispirited but still anxious, I chose the ginger scone. They were not being baked either.
I had to go with my third choice, a lackluster oatmeal scone that wasn't as unique as my other two choices.
The person at the counter asked if I wanted jam with it, so I said yes. Big mistake, because they charged me extra for that and I had forgotten to ask since I like my scones plain anyway.
The jelly was way too sweet and the scone itself was nothing special besides being quite filling.
As I prepared to face the elements outside, I scowled at the fact that what I came here for (YUMMY scones with flavours not seen elsewhere) was not being served. Should I go back and risk another $5 on something I don't really want? I don't know.
Scones [6]
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Sconewitches [2]
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2007 Nov 26
I had the tuna sconewitch today with tomato and black olive paste on a herb and onion scone. It was good yet somewhat flavourless....I guess I was expecting more from the black olive paste? Anyway, this would not deter me from eating anything else from here. Such a nice change of pace than your typical sandwich.
Weekend Brunch [1]
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2007 Nov 4
We went to Scone Witch this past Saturday and were very pleased. My gf and I both got the scrambled eggs special (she went with the one with goat cheese (and the goat cheese was plentiful), and I got the mushroom rague). We both got salads on the side, 2 glasses of orange juice, a scone each (she got the onion and herb scone and I got the vanilla one - though we shared), I got a coffee and she got a hot chocolate. All together, the meal cost $32 and we left a $5 tip which is reasonably generous given that you place your order at the counter (though they do bring it to you.
For our money, we were very pleased. Some more upscale brunch places should come here to see how food should be cooked. The scones were incredible as was the rest of the food. I particularly loved my coffee and she was very happy with her hot chocolate.
The downside (if its important to you) is that its pretty informal place and you place your order at the counters. Having said that, I found them to be polite and quick to bring it to our table. I am fine with a relaxed atmosphere and ordering at the counter but if its not your thing...
We went to the Metropolitan about 5-6 weeks back for brunch and this was easily better in terms of the food and the service - and it was cheaper. I wasn't disappointed in the Metropolitan (it was what I expected - it was ok) but it was not that memorable. Scone Witch left me feeling impressed and thinking this is the place to go for a nice little brunch. As Mr. Schwarzenegger once said, I'll be back.
Cheers
For our money, we were very pleased. Some more upscale brunch places should come here to see how food should be cooked. The scones were incredible as was the rest of the food. I particularly loved my coffee and she was very happy with her hot chocolate.
The downside (if its important to you) is that its pretty informal place and you place your order at the counters. Having said that, I found them to be polite and quick to bring it to our table. I am fine with a relaxed atmosphere and ordering at the counter but if its not your thing...
We went to the Metropolitan about 5-6 weeks back for brunch and this was easily better in terms of the food and the service - and it was cheaper. I wasn't disappointed in the Metropolitan (it was what I expected - it was ok) but it was not that memorable. Scone Witch left me feeling impressed and thinking this is the place to go for a nice little brunch. As Mr. Schwarzenegger once said, I'll be back.
Cheers
