I had a couple Swiss Pastry soft pretzels today and left unimpressed. It was 'ok', but not much better. The texture was, for me too bread like, and the crust was not 'shiny chewy'. The bread was fairly flavourless, although the salt bits were nice (not overdone).
Swiss Pastries--both the Carlingwood location (still open!!!) and the Westboro location (across from the LCBO) sell the most divine pretzels you can get in Ottawa on Thursdays. So stock up!
I wonder if it'd be worth it to convince the German Town Deli to sell them....
Budapest deli in the Byward market used to carry them, maybe they can tell you their supplier? About a year or so ago i found them at the deli next door to Aubrey's butcher in the market (on rare occasions).
I sometimes ask the wood oven bagel people in town if they will make them (since Fairmont Bagel in Montreal makes them). Maybe with more requests they will give in?
Carlingwood used to have a pretzel place but I just checked the website and it seems to be gone.
Some theatres have Wetzels Pretzels but other than that I don't know of anywhere.
Only available on Thursdays, the soft pretzels are pretty good, perfectly salted and relatively chewy (although, as Pete in Ottawa mentioned, they don't have the shiny, crispy sheen to them). I usually bring home a few to serve with dinner (sliced meat, cheese, salad).
Pete-In-Ottawa
gold